Booking Policy: Please be on time for your scheduled appointment, not arriving more than 5 minutes before your session. If you are feeling sick for any reason, please stay home and reschedule your appointment for when you are no longer symptomatic.
Cancellation Policy: Cancellations with less than 24-hour notice – Client will pay 50% of the appointment rate. This fee is monetary and cannot be taken as an additional session off a massage package. If the appointment was booked redeeming a gift certificate, it will be voided in lieu of the fee. (Emergency situations will be considered on an individual basis).
No-Show Policy: Clients who No-Show for their appointment will pay 100% of their missed appointment. This fee is monetary and cannot be taken as an additional session off a massage package. If the appointment was booked redeeming a gift certificate, it will be voided in lieu of the fee.
Notice to All Clients: Massage is entirely therapeutic and non-sexual in nature. Any comments and/or behaviors that are sexually inappropriate will prompt me to immediately terminate the session and charge in full for that appointment. – You will be required to provide a valid State or Government picture ID/Driver’s License on your first visit.
Right to Refuse: I reserve the right to refuse any (potential) client for any reason.
Draping: Draping is a must and not an option. I follow professional massage draping protocol (sheet, towel, or clothing) with each massage. No additional draping is necessary if the client is fully clothed.
Updated Gift Certificate Policy:
- Original gift certificates must be presented at the time of payment.
- Gift Certificates expire 1 year (12 months) from the purchase date.
- Gift Certificates are sold for services only and are not redeemable as any dollar amount. If a client wishes to schedule an appointment for longer than the gift certificate to be redeemed, the client is responsible for any difference in price.
- Lotus Tree Massage & Wellness reserves the right to refuse service or reverse any gift certificate purchase for any reason and return the funds to the purchaser.
- Lotus Tree Massage & Wellness reserves the right to immediately invalidate gift certificates, without notice, should it receive a credit card chargeback or returned check made towards the gift certificate.
- Lotus Tree Massage & Wellness is not responsible for lost or stolen gift certificates.
Please respect the professional boundaries that exist between therapist and client.
